Communicating through text messaging (SMS) is fast and efficient, and can reach employees no matter where they are. Human resource departments can benefit tremendously from implementing a text messaging software to connect better with millennials and streamline communications throughout the company.
Whether you are trying to update a job applicant on the status of their application, onboard a new employee, or send out a reminder regarding open enrollment, an upcoming training class or a meeting, Text messaging is a cost effective tool to reach out to prospective and current employees using technology. Here’s why:
Improve the onboarding process of new hires by using text messaging to communicate. There are many details to gather, training to schedule and paperwork to complete. In addition to the normal email sent out by the onboarding system, the text message serves as a reminder and provides greater urgency in a simple text message.
When you want an employee to access an updated employee handbook, or need them to fill out a new form, a text message can drive higher (and more immediate) response times. The employee will have everything they need in one place, and can look back through their text messages if they have any questions.
It's a big job to keep track of every employee within a company (although iSolved HCM makes this easy) and all of the trainings they must attend to keep the company in compliance with state and federal regulations.
With a quick text message, you can send out a reminder about an upcoming training and remind employees that they need to make sure all of their trainings are up to date. Text messages are read within a few minutes and they are easy for employees to access from almost anywhere. To improve attendance at mandatory trainings, use text messaging to send out notices and meeting reminders.
Employees have an opportunity every year to change insurance plans, using iSolved Open Enrollment. As you know, some employees really take their time doing this and often do so at deadline. Reports within iSolved help you monitor enrollment status. Through text messaging, you can remind them of the deadline, provide additional links & resources and ask them to get back to you immediately if they have questions or are having issues.
SMS surveys can be used for simple tasks, such as asking everyone what they want for lunch at an upcoming training. When you want to know how your employees feel about their job, or to take a quick poll about a specific benefit, solicit feedback on a company meeting, or rate a training class, you can send out a survey link via text messaging to gain an immediate response.
If you are a retail, restaurant or service-oriented business, how often do you need to call-in an employee to cover for a sick or no-show worker? It's easy to make changes to the schedule when you are using texting to communicate with your employees.
Text messaging can be used to reach out to an entire team when someone needs a day off, or to reach everyone if you have a last minute scheduling emergency.
Text messaging can be an important supplement to your HR platform and will improve efficiency, promote faster response times with employees and make your job that much easier.
Ken Rhie is the CEO of Trumpia, which has earned a reputation for the most complete SMS solution, including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries.