BEVERLY, MA, February 27, 2017 – MassPay, a leading provider of cloud-based HR, Payroll and Time & Attendance Solutions and Services, was announced as the Gold Stevie Award Winner for Customer Service and Client Support Team of The Year.
About the Stevie Awards
The Stevie Awards are recognized as the world’s premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. In short order, the Stevie has become one of the world’s most coveted prizes. More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition.
The award was presented during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada. More than 650 executives from around the world attended this year’s Stevie Awards.
Accepting the award in Las Vegas on behalf of MassPay were HCM Client Support Specialists Charmaine Flint and Jenna Maher. Both were quick to point out that this award was truly a total team effort.
MassPay’s CEO, Jason Maxwell, said “this is a testament to the hard work and commitment that our Operations Team invests in helping our clients become more successful.”
Stevie Awards Criteria
Some of the primary reasons MassPay received the Gold Award include:
• Exceptional NPS Score (Net Promoter Score)
• High client retention rate
• Glowing testimonials (and video) from Clients & Partners
These factors align with one of MassPay’s core values – WOW our Clients. Providing WOW service requires professionalism, responsiveness and effective communication. Helping clients overcome hurdles and working through tough times makes the relationship that much stronger and rewarding.
Maxwell added “Our team knows that our work improves the lives of others and helps businesses be successful. Being recognized for those efforts makes this award truly special. The Gold Customer Service and Client Support Team of The Year Award will serve as a constant reminder to all of us at MassPay to always provide Wow Service to our clients.
MassPay provides a cloud-based Human Capital Management (HCM) solution called iSolved, which allows small to mid-sized businesses to utilize cloud-based technology to streamline their HR, Payroll and Time & Attendance processes and optimize their workforce.
iSolved tracks detailed employee information, administers benefits, calculates work hours, processes payroll, and offers performance management/reviews, new hire onboarding, employee self-service and other capabilities, to keeps businesses efficient, and compliant with ACA and other regulations.
MassPay’s HR Services (ASO) provides businesses with guidance on HR/Payroll issues, helps them develop strategies for recruiting top talent, evaluates and develops company policies, ensures compliance with wage & hour and other laws, and implements best practices for hiring, onboarding, training and performance.